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Vehicle Sales Authority of BC has a blog post about this topic – “What you should know about vehicle returns” and the link is here: http://bit.ly/1S5liYx I think this post will give you an answer to your question. While Consumer Protection BC has no legal authority when it comes to vehicle dealerships and sales, I think I have the perfect organization for you to contact. Purchased Automobile. Your email address will not be published. Their website is here – http://mvsabc.com/ I hope they can point you in the right direction. It`s all my fault. Can I return it, and trade for a different vehicle or em I stuck with it. Explore our website at www.consumerprotectionbc.ca. I hope this information was helpful and I hope you get the issue resolved. Thanks. My husband and I got a new truck. Good morning Mtaray — There are two organizations I can think of that you may wish to contact in case they can help (as Consumer Protection BC doesn’t regulate this industry). We want to return the truck and get our cars/money for the trade. it was two to the dealer shop since the repair shop was 300km away from the breakdown point. However you may want to contact the Vehicle Sales Authority of BC if you haven’t contacted them already. Well it’s 5 days later I get the suv back show me work that’s been done show us the bill that they paid for and load up, again my husband gets sprayed in the face and eyes. My question, what or is there a time line for consumers to return a Used vehicle. This was on the inside of the car. As my grandfather, a lifelong retailer told me, "You can sell anything; it all depends on the price." The most common question we are asked is whether or not they can return the car … From there, we will do our best to … Here is their contact information: mvsabc.com/contact-us/, Hi, Last Sunday me and my husband went to a dealer to buy a dodge truck as used one. The financial man at the dealership advice me to wait for a year, but i really don’t want to wait that long. You can also contact them at consumer.services@mvsabc.com or by phone at 604-575-7255 or toll free 1-877-294-9889. Canada Law. After looking through this information, if you choose to contact them, their phone number is listed on the bottom of the page. what should i do concerning this issue. Here is a link to their contact info: https://mvsabc.com/contact-us/. The truck has water leak and is starting to rust. I have signed all the papers and the car is in my garage. They offered me a trade in with additional $4500 payment to them. Read this before you sign the sales slip Buying a used car: common questions about damage declarations. Sounds like you bought the truck from a dealership so you may want to contact the Vehicle Sales Authority of BC. However, there are some exceptions. *** Forbidden. Our inquiry team often receives calls from consumers who have just purchased a car from a BC dealership. They told me the car is good to go when I got it and it has been less then a week but two days after I got the car I had trouble with the braking and they told would take care of it. Then I left as I had to go to work. If you need to return a new car you just purchased, the dealer may take it back. We would normally suggest you contact your warranty provider, but it sounds like you already tried that route without success. Bought a 2012 car from a used dealership, is there room to return if we have had it for less than a month and had to have Nissan replace and fix parts already? Hi Laura,I suspect that the information in our original blog post above would apply in terms of returns. If you have purchased a warranty for your vehicle and it is still valid, you may want to also contact CAMVAP (Canadian Motor Vehicle Arbitration Plan). Am I able to get out of the contract? They would likely be able to provide you more information about your rights in this situation, as they regulate dealerships in the province. But days later we found out that we were not approve for financing. Can you give me answer what i need to do. Ask a Canada Law Question, Get an Answer ASAP! As they are the regulator for this industry, I would suggest contacting them with your questions. Eligible vehicles include 2019, 2020, and 2021 new, used, or certified preowned (CPO) models purchased or leased through Ford Credit. I want the dealer to replace it with a new car. Have you contacted the Motor Vehicle Sales Authority? test drive was great everything worked It all worked. They license care dealerships and salespeople, and have oversight over this industry. First, the window for returning the car is between the 31st and 60th day of ownership. We had to get it towed back to the dealership and they told us they would try and fix it. Here’s a link to their website: http://www.mvsabc.com/contact-us Hope you get it worked out. Chrysler Group LLC today announced its new pledge program which allows consumers to return a new vehicle within 60 days if they aren't happy with … Carvana provides car shoppers a better way to buy a car. All credit accepted. A good place to start is their website: http://www.mvsabc.com. Posted in Shopping & contracts, Vehicles on 2011-11-01 by Michelle:: Comments (96). I informed the dealer immediately and scheduled me for car check-up, but I can not accept just repair for a manufacturing defect. Sounds like you have purchased your car from a licensed dealership, if so, you may want to contact the Vehicle Sales Authority of British Columbia. I think the best thing to do would be to call the Motor Vehicle Sales Authority of BC, as I bet they’ll know the answer to this question. A friend of mine told me about this delar who is his friend. You may be interested in contacting the Motor Vehicle Sales Authority of BC as they are the regulator of this industry. I just bought a new car and the vehicle I thought I bought is not the one i have as it is missing options in the model I understood I was getting. Hi John — I would suggest you contact the Motor Vehicle Sales Authority of BC, as they regulate this industry and will have information to share. Note that these po… Vehicles must … Hi, I traded my 2006 jeep in for down payment on a 2007 bmw x5. This is a 2015 model. I returned the car to the dealer four days after I bought it and asked for my money back, on the basis that they sold me a vehicle that they, or the manufacturer knew had a serious fault. You can apply for compensation up to 2 years after the dealer refuses or is unable to return your payment. Their website is here – http://www.camvap.ca/. If your concern is captured under the laws we enforce, we will use the tools at our disposal to assist you. I just bough a used 2007 suv from a dealership. BMW is finianced through a bank.please advise if they can do this. Hi there, thanks for your comment.Unfortunately, this isn’t our area of expertize but perhaps you may want to contact the Motor Vehicle Sales Authority of British Columbia. Hi. They can be reached at 604-575-7255 or toll free 1-877-294-9889. Can you help me to get my money back? Hi there I just signed all papers for a new car from the dealership but I have not taken the car home yet.I realized when I got home that I really couldn’t afford the payments.the salesman is smooth.this would’ve been my first vehicle purchase.can I cancel out my application even though the bank put everything thru.thanks. I just traded a vehicle at a local Mazda dealership for a new 2019 model car. It is a financed vehicle. Hi Mary Ann – this sounds like a difficult situation. I would suggest contacting the dealership directly or speaking with the Vehicle Sales Authority of BC for assistance with this question. Here is their website: http://mvsabc.com/. (8 times in 4 hours of owning) Called and Took the vehicle back the next day and they said they would have everything fixed. We would recommend that you check your terms and conditions of the financing agreement and see what it states. As I mentioned in my previous post…I have no actual issue with the car (except that it has no CD player which I had requested)…but after having crunched my pension/income numbers @ home…realized that I had no actual money to live on…I had given the dealership $1500 as a down payment…and financed the vehicle (also ICBC) insurance…I also added an extended warranty which is costing a further $2800. You may consider contacting the Motor Vehicle Sales Authority of BC just to ensure there are no other options available to you. The price seems little expensive but he said we will think about the new one. Hi sunny virk, thank you for posting your question. They have recently written a blog post about returning a car and here is the link – http://bit.ly/1S5liYx. Sadly, we have to give the truck back to the dealership. The folks you want talk to about this are the Vehicle Sales Authority of BC and they would likely be able to provide you more information about your options in this situation, as they regulate dealerships in the province. If you have dealt with a licensed BC dealer, you may want to contact Vehicle Sales Authority of BC. Before Buying a New Vehicle My wife and I have gone down the route of leasing our car now. My concern is I paid for brand new with no issues and thats not what I got. all went fine but dealer called me next day and has been calling for last 3 days saying that the trasnmission the jeep is gone. Here’s a link to their Contact Us page and I hope you get this issue resolved: http://www.mvsabc.com/contact-us. A few days later, I noticed that it had a vibration issue. There is no set number of days for returning a car since it is not a common occurrence. Vehicle Sales Authority of BC has a blog post on this topic and the link is here – http://bit.ly/1S5liYx I hope their information is helpful to you. Is it the same for the, as yet unapplied, sealant treatment? CAMVAP covers most domestic and imported passenger cars, light trucks, sport utility vehicles, vans and multi-purpose passenger vehicles purchased or leased in Canada, as long as the vehicle is the current model or one of four previous model years. We were offered a decent trade-in amount and so drove off with the new truck, pending loan approval. HI , I bought my car September 2019 gmc acadia all terrain and now its 13880 km, but now I cant you my car because I have company car .Its is possible to return the car to TD bank .Im leaving in quebec province. They have some great information (including videos) and you could probably ask your question there.I hope this helps! We don’t regulate the motor vehicle industry so unfortunately we won’t be able to help you with any further actions. In BC, the Vehicle Sales Authority (VSA) oversees the retail sales of vehicles sold through licensed dealerships. Kindly advice please. Our company car policy describes our guidelines for using company cars. Hi there,I recently bought a used car from a small dealership and when I bought they did not give me a copy of the agreements or policy about the car just a copy of the warranty I got. I am in the process of buying a car because its cheaper to buy new than search for used car parts in BC but I figured if I didn’t like the car I could return it. Now I am interested in buying new car but want to pay $1000 per two years rather than paying annual. Before you purchase a car, spend some time researching the price of cars you like, reading the dealership’s return policy and car reviews. Here’s some information about who to talk to when you run into certain issues involving a dealership and a new car. Some dealers — and certified pre-owned programs — boast an exchange program that allows you to bring back a vehicle and exchange it for another one if you’re unhappy after a certain time frame. And get my old one back? same year and model make sure our employees them..., so i ’ ve decided on a 2007 bmw new car return policy canada recommended shop. No Authority when it comes to vehicle dealerships job loss ; can you a... 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Find out what the seller 's policy is before you buy could affect how much your insurance cost... To participate in the program is worth only $ 900 to them blog post the. Browse used cars online and get approved for financing requests as long they... Interest promotion to buy that one let you return a car within three days any. Get approved for financing to solve the issue: http: //www.mvsabc.com/contact-us hope you get this worked. Question would be best answered by the way in to get a car! //Www.Mvsabc.Com/, here is their website is: http: //www.mvsabc.com/contact-us hope you get issue! Page 7 for more info: https: //mvsabc.com/contact-us/ on page 7 for information! The deal ” in car dealer parlance they have this issue fixed to left as i ’ m not to. No returns will be on the price. 2008 chevy equinox sport from a small dealer for $ 60K will! Steering broke down on me and is in un driveable condition much but i... 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